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Frequently Asked Q's

So, you're on a quest for answers, huh? Well, we're here to help out! But if for some reason this page doesn't quite hit the spot, don't worry! Just give us a shout via email or chat function at the bottom right of the page. We'll be waiting with our superhero capes on!

What if i'm 'not creative' or a crafting beginner? 

At our place, we throw out the idea of being "creative" or "not creative"! With the right tools and a spark of inspiration, everyone can unleash their creative potential, and this kit is the ultimate starting point! It's super easy to use and can be tailored to fit your unique style. Whether a beginner or a seasoned craft artist, this kit is just perfect for you!

Can i use the kit to make things other than Christmas ornaments? 

Absolutely! The rocker hand pom pom maker allows you to create pom poms in various shapes, sizes, and colors. You can use them to garlands for parties or decorate a child's room. For those with more experience, making pom pom animals is a fun activity. The options are limitless. Check out Laraine Mae's Instagram or subscribe to the blog for more ideas.

Return and refund policy

Refunds or exchanges due to faults in the kit will be covered by the seller. Please email larainemaecreative@gmail.com for assistance. Laraine Mae is pleased to offer returns or exchanges for change of mind. The buyer is responsible for the return postage costs and any loss in if the item is not returned in its original condition.

What age is the kit appropriate for? 

This is an all-ages kit, from a family night in to hen's afternoon, this kit is incredibly easy to use and even children as young as 5 can get involved in creating their own pom-poms and tassels.

There's lot of trimming involved (particularly for the pom poms) and a sharp pair of scissors is required, so it's best to have an adult handle the scissors to ensure safety. There is also a needle included for threading string, which should also be handled by an adult or be used with adult supervision. 

What is pre-sale and when should i realistically expect my delivery?

Pre-sale allows you to secure your item in advance of the general sale and be ahead of the curve. By paying for your item in advance, it will be made specially for you and shipped as soon as it is ready. The O.G kit delivery date is currently set for the first week of November, and if it arrives early, you will receive it early. In case of any delay, you will be notified by email.

Shipping and delivery times and costs 

If you've ordered pre-sale your wait time until your shipping date was listed on that item when you purchased it. This could be anywhere between 4 and 6 weeks. You will also be notified of your tracking number as soon as your item has been shipped. All items are send via Australia post. Regular mail is a flat rate of $9 (which is under the standard rate) and delivery times are between 2 and 5 business days. Express postage is available for an additional $4 (still below the standard rate) and estimated delivery time is 1 business day. 

What is the pom pom maker hand made of? 

The Rocker pom pom maker is a unique product made from Australian Pine and by a small business in NSW using laser cutting technology. It has a thickness of 3mm and stands at 16cms tall, making it a durable and reliable tool.

Where are the materials sourced from? 

We're like picky eaters, but for materials. We only choose the best of the best from local Aussie to make sure you get the most bang for your buck.

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